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Training Program Supplies Clear Guidance on Workers Compensation

Willis Group’s Senior Living Practice Group provides high quality training to help providers prevent injuries and reduce loss rates. The Best of the Best Program to Spotlight has demonstrated qualitative improvements to providers, like Legend Senior Living, that have utilized its resources.

ALFA 2012 Best of the Best Program to Spotlight

Workers compensation claims are on the rise, thanks in part to a growing trend. “We have an aging workforce and we have an aging-in-place clientele,” explains Mary Lynn Curran, VP of clinical risk consulting at Willis Group. Building on its 2008 award-winning diagnostic tool for assessing risk at senior care companies, Willis Group has created a handbook and webinar training to guide senior living field staff in how to prevent injuries as well as manage cases that do occur. The program seeks to give structure and answers in an area that can be confusing for non-experts.

“One of the needs is putting together and delivering high-quality training for our teams,” says Norm Nevins, director of human resources at Legend Senior Living, a Willis client. “To really have that subject matter expert that can deliver that for us is highly valuable.”
According to Willis, participating companies typically experience a 20 to 40 percent reduction in loss rates over the first several years.

The above best practice was recognized as an ALFA 2012 Best of the Best Program to Spotlight. Do you have a best practice, product, service or solution at your community or company that is advancing excellence in senior living? ALFA is now accepting nominations for the ALFA 2013 Best of the Best Awards. Visit alfa.org/bestofthebest to read more best practices and to nominate a program.

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