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Study Examines Seniors’ Openness to Healthcare’s Use of Technology

A new study shows that very few older adults use technology to evaluate healthcare providers, but a substantial percentage of seniors’ and even higher percentage of boomers are open to some use of technology, such as self-monitoring devices, in a healthcare setting.

The study, conducted by the Deloitte Center for Health Solutions, looks into adults’ experiences and preferences pertaining to the health care market. Researchers polled participants about their interest in potential systems as well as their current usage. Adults over the age of 65 who have had one or more illnesses or injuries did not frequently use technology for evaluating health care providers.  Nine percent looked online for quality of care information while only three percent looked online for cost/price information. Both numbers were slightly higher among baby boomers. Thirteen percent of baby boomers who have had one or more illnesses or injuries looked for quality care information online, while 10 percent looked for cost/price information.

Despite the low rates of technology use for evaluating providers, both boomers and seniors are largely in favor of self-monitoring technology. 50 percent of seniors would use a self-monitor that sends information to a doctor, while 57 percent of baby boomers would do the same. Other forms of technology are less popular. 14 percent of seniors and 27 percent of baby boomers would use an app that provides medication reminders, while 22 percent of seniors and 33 percent of baby boomers would use an app to download medical records or information.

Read more about the data in the Wall Street Journal article: The Role of Technology in Health Care Consumer Engagement

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