More than 90 percent of assisted living residents and their families rate their experience with assisted living as good or excellent, according to a new report. However, certain factors lead some communities to receive better satisfaction scores than others.
Resulting from satisfaction surveys administered in over 1,500 assisted living communities, the 2011-2012 National Survey of Customer and Employee Satisfaction in Assisted Living Communities measures overall satisfaction rates in addition to specific drivers of customer and employee satisfaction. According to the results, 91 percent of residents and 92 percent of residents’ families rated their overall satisfaction as good or excellent. The same rates were seen when asked if they would recommend their community as a good or excellent place to live. The factors that were most likely to correlate to high satisfaction scores were competency of staff, responsiveness of management, and choices/preferences. These drivers, however, were not the areas that consumers were most satisfied with. The factors that had the highest reported levels of satisfaction for both residents and their family members were respectfulness of staff, safety of community, and courteousness of dining staff. Residents and families were least satisfied with the adequacy of storage space, comparison of charges, and “grow as a person” opportunities.
Employees reported less satisfaction than the end consumers, which, as the report points out, is common regardless of industry. Nearly 72 percent of assisted living employees reported that their community was a good or excellent place to work, while 80 percent would recommend the community as a good or excellent place to live. Employees were most satisfied with the concern of supervisor, sense of accomplishment, and respectfulness of staff and least satisfied with the comparison of benefits, assistance with job stress, and comparison of pay. The top drivers of employee satisfaction indicate the importance of effective managers. The top drivers were concern of management, attentiveness of management, assistance with job stress, and clear expectations by management.
The report also creates benchmarks for assisted living communities to help interpret their specific satisfaction scores. For example, the top quartile of assisted living communities received a 100 percent positive response from residents and family members and 86 percent positive response from employees.
Read the full report, created by the National Research Corporation and My Innerview.
cheatsheet, Facts and Figures, Health Care, Research
Mental disorders now tops the list of the most costly conditions in the United States at $201 billion annually, according to a new study published in ...
Accessiblity Issues, cheatsheet, Community Awareness and Education, Core Principles, Health and Wellness, Life Safety, Research
Hurricane season is here. After a disaster, it’s common for families and individuals to feel stress and anxiety over their health and safety and this ...
Advocacy, CEO, cheatsheet, Employee Compensation, Facts and Figures, Finance, Legislation, Medicaid, Medicaid, Public Policy, Staffing, Staffing & Performance
The Department of Labor this week finalized the “white collar” rule, which increases the salary threshold for workers who qualify for overtime pay. Th...
CEO, cheatsheet, Clinical Quality and Quality Care Delivery, End of Life, Facts and Figures, Health and Wellness, Health Care, Medicare, Research, Wellness Program
The new Medicare system for reimbursing providers outlined in the Medicare Access and CHIP Reauthorization Act, or MACRA, may not adequately reward go...
Business Planning, CEO, cheatsheet, Consumer Intelligence, Facts and Figures, Financing Senior Living – Consumer Education, Growth Strategies, Research
While the costs of long-term care continue to rise, assisted living continues on a slower growth trajectory than other types of long term care, accord...
CEO, cheatsheet, Facts and Figures, Health and Wellness, Health Care, Research, Wellness Program
Chronological age has almost no role in accounting for differences in older adults’ health and well-being, according to a new study out of the Univers...
Facts and Figures, Health and Wellness, Health Care, Reports
The Centers for Disease Control has released “Health, United States, 2015” with statistics on an enormous amount of health issues and categories throu...
Memory Care Best Practices and Research, Memory Care Education, Reports
The aroma of rosemary essential oil reportedly can aid people over age 65 in their ability to remember events and to complete tasks at designated time...
Consumer Intelligence, End of Life, Facts and Figures, Health and Wellness, Reports
Over the next 15 years, adopting healthy behaviors, developing better treatments and improving access to high quality care for chronic disease would r...
Disabilities, Facts and Figures, Falls Prevention, Managed Risk, Reports
An increasing number of people in Europe and North American are expected to use personal emergency response systems (PERS), growing at an annual compo...